One of the most important aspects of business growth is communication. Communication determines the relationship between your customers and your business. It determines how your employees relate with one another in the business space. Communication guides every aspect of the business. Good communication can make a company, in the same vein, bad communication can mar the company. For any company to grow, communication is important. In a study on the impact of communication on the overall company’s productivity, it was discovered that effective communication among employees can trigger productivity up to 25%.
Sadly the way we talk is so habitual that we hardly stop to think of what we just said and how it imparts the other party. Also because the office is not some unseen entity, it is a space consisting of real people, communication plays an important role in the success of the business. It is against this background that this article would focus on effective business communication.
What is business communication?
To understand what effective business communication is, it is important to understand what business communication is. Business communication is simply how employees and every other person involved in the company communicates and interacts both within and outside the company. Business communication also entails how businesses communicate with their customers.
What is effective business communication?
As workers who perhaps spend up to 8 hours at work, it is important to gauge how well our method of communication affects our work and relationship with other people in the workplace. As such effective business communication entails the ability to communicate in a clear and respectful manner with not just the people in the workplace but also with clients and customers.
Effective business communication covers how we communicate and what we communicate. If the how is affected, what is said might not be taken in a good light? In fact, for communication to be effective in the workplace, this goes beyond who is saying what but how the what is being said. Effective communication is important in every aspect of the business. From the top to the lower position, communication is key.
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